resume

Profile

Bilingual professional with a rich history in sales support, inventory management, and operational excellence. Committed to delivering exceptional administrative support, coordinating teams, and driving sales growth while ensuring excellent regulatory compliance and customer satisfaction. Known for meticulous attention to detail and the ability to mentor junior team members.

Employment History

AT&T | INTEGRATED SALES SUPPORT SPECIALIST |

2018 - 2024

• Supported sales and operational activities by optimizing dispatch operations for 15 field sales reps, coordinating schedules, analyzing routes, and using software to improve deployment, service quality, and customer satisfaction, leading to year-over-year (YoY) sales growth in postpaid activations.
• Collaborated with the supply chain team to streamline workflow, manage inventory, and enhance efficiency, resulting in reduced excess stock.
• Ensured 100% compliance with regulatory standards and maintenance schedules, while managing reporting and social media for the Florida Region, increasing follower engagement by 25%.
• Awarded the Service Excellence Award for Q3 2021 for exceptional performance.

AT&T | SALES SUPPORT REPRESENTATIVE |

2010 - 2018

• Maintained $2M+ inventory, ensured 5-15% above attainment goal audit compliance and operational excellence, achieving an average audit score of 95%, while implementing bi-weekly Merchandising Resets to enhance store presentation and customer experience.
• Assisted as Floor Manager during management lunches, meetings, and vacations, overseeing a team of 10-15 Retail Sales Consultants; managed daily sales transaction reports, generated sales attainment reports, and prepared monthly store meeting agendas to ensure smooth store operations.
• Maintained point of sale paperwork and recordkeeping in compliance with audit processes, providing documentation for operational coaching opportunities to improve team performance and store compliance.

EDUCATION

Skills and Abilites

Sales Support, Photoshop, Lightroom, Final Cut Pro, QuickBooks, Hootsuite, Tweet Deck, Data Analysis, Excel, PowerPoint, Marketing, Telecommunications, Auditing, Sales Operations, Customer Service, Operational Excellence, Salesforce, Team Management, Business Reporting, Conflict Management,